Privacy Policy
PHOENIX VAPING PRIVACY POLICY
Introduction
This Privacy Policy outlines our practices with
respect to information collected from users who access our website or otherwise share personal information with us (collectively: "Users").
Grounds for data collection
Processing of your personal information (meaning, any
information which may potentially allow your identification with reasonable
means; hereinafter "Personal Information") is necessary for
the performance of our contractual obligations towards you and providing you
with our services, to protect our legitimate interests and for compliance with
legal and financial regulatory obligations to which we are subject.
When you use the Site, you consent to the collection,
storage, use, disclosure and other uses of your Personal Information as
described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy
and use it to make informed decisions.
What information we collect?
We collect two types of data and information from
Users.
The first type of information is un-identified and
non-identifiable information pertaining to a User(s), which may be made
available or gathered via your use of the Site (“Non-personal Information”).
We are not aware of the identity of a User from which the Non-personal
Information was collected. Non-personal Information which is being collected
may include your aggregated usage information and technical information
transmitted by your device, including certain software and hardware information
(e.g. the type of browser and operating system your device uses, language
preference, access time, etc.) in order to enhance the functionality of our
Site. We may also collect information on your activity on the Site (e.g. pages
viewed, online browsing, clicks, actions, etc.).
The second type of information Personal Information which
is individually identifiable information, namely information that identifies an
individual or may with reasonable effort identify an individual. Such
information includes:
- Device
Information: We collect Personal Information from your device. Such
information includes geolocation data, IP address, unique identifiers
(e.g. MAC address and UUID) and other information which relates to your
activity through the Site.
- Registration
information: When you register to our Site you will be asked to provide us
certain details such as: full name; e-mail or physical address, and
information pertaining to payment details.
How do we receive information about you?
We receive your Personal Information from various sources:
- When
you voluntarily provide us your personal details in order to register on
our Site;
- When
you use or access our Site in connection with your use of our services;
- From
third party providers, services and public registers (for example, traffic
analytics vendors).
What information we collect?
We do not rent, sell, or share Users’ information with third
parties except as described in this Privacy Policy.
We may use the information for the following:
- Communicating
with you – sending you notices regarding our services, providing you with
technical information and responding to any customer service issue you may
have;
- To
communicate with you and to keep you informed of our latest updates and
services;
- To
serve you advertisements when you use our Site (see more under
"Advertisements");
- To
market our websites and products (see more under
"Marketing");
- Conducting
statistical and analytical purposes, intended to improve the Site.
In addition to the different uses listed above, we may
transfer or disclose Personal Information to our subsidiaries, affiliated
companies and subcontractors.
In addition to the purposes listed in this Privacy Policy,
we may share Personal Information with our trusted third party providers, who
may be located in different jurisdictions across the world, for any of the
following purposes:
- Hosting
and operating our Site;
- Providing
you with our services, including providing a personalized display of our
Site;
- Storing
and processing such information on our behalf;
- Serving
you with advertisements and assist us in evaluating the success of our
advertising campaigns and help us retarget any of our users;
- Providing
you with marketing offers and promotional materials related to our Site
and services;
- Performing
research, technical diagnostics or analytics;
We may also disclose information if we have good faith to
believe that disclosure of such information is helpful or reasonably necessary
to: (i) comply with any applicable law, regulation, legal process or
governmental request; (ii) enforce our policies (including our Agreement),
including investigations of potential violations thereof; (iii) investigate,
detect, prevent, or take action regarding illegal activities or other
wrongdoing, suspected fraud or security issues; (iv) to establish or exercise
our rights to defend against legal claims; (v) prevent harm to the rights,
property or safety of us, our users, yourself or any third party; or (vi) for
the purpose of collaborating with law enforcement agencies and/or in case we
find it necessary in order to enforce intellectual property or other legal
rights.
User Rights
You may request to:
- Receive
confirmation as to whether or not personal information concerning you is
being processed, and access your stored personal information, together
with supplementary information.
- Receive
a copy of personal information you directly volunteer to us in a
structured, commonly used and machine-readable format.
- Request
rectification of your personal information that is in our control.
- Request
erasure of your personal information.
- Object
to the processing of personal information by us.
- Request
to restrict processing of your personal information by us.
- Lodge
a complaint with a supervisory authority.
However, please note that these rights are not absolute, and
may be subject to our own legitimate interests and regulatory
requirements.
If you wish to exercise any of the aforementioned rights, or
receive more information, please contact our Data Protection Officer (“DPO”)
using the details provided below:
sales@phoenixvaping.co.uk
Retention
We will retain your personal information for as long as
necessary to provide our services, and as necessary to comply with our legal
obligations, resolve disputes, and enforce our policies. Retention periods will
be determined taking into account the type of information that is collected and
the purpose for which it is collected, bearing in mind the requirements
applicable to the situation and the need to destroy outdated, unused
information at the earliest reasonable time. Under applicable regulations, we
will keep records containing client personal data, account opening documents,
communications and anything else as required by applicable laws and
regulations.
We may rectify, replenish or remove incomplete or inaccurate
information, at any time and at our own discretion.
Cookies
We and our trusted partners use cookies and other
technologies in our related services, including when you visit our Site or
access our services.
A "cookie" is a small piece of information that a
website assign to your device while you are viewing a website. Cookies are very
helpful and can be used for various different purposes. These purposes include
allowing you to navigate between pages efficiently, enable automatic activation
of certain features, remembering your preferences and making the interaction
between you and our Services quicker and easier. Cookies are also used to help
ensure that the advertisements you see are relevant to you and your interests
and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies' which are stored only
temporarily during a browsing session in order to allow normal use of the
system and are deleted from your device when the browser is closed;
b. 'persistent cookies' which are read only by the
Site, saved on your computer for a fixed period and are not deleted when the
browser is closed. Such cookies are used where we need to know who you are for
repeat visits, for example to allow us to store your preferences for the next
sign-in;
c. 'third party cookies' which are set by other
online services who run content on the page you are viewing, for example by
third party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally
identifies you, but Personal Information that we store about you may be linked,
by us, to the information stored in and obtained from cookies. You may remove
the cookies by following the instructions of your device preferences; however,
if you choose to disable cookies, some features of our Site may not operate
properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect
information about your use of the Site. Google Analytics collects information
such as how often users access the Site, what pages they visit when they do so,
etc. We use the information we get from Google Analytics only to improve our
Site and services. Google Analytics collects the IP address assigned to you on
the date you visit sites, rather than your name or other identifying
information. We do not combine the information collected through the use of
Google Analytics with personally identifiable information. Google’s ability to
use and share information collected by Google Analytics about your visits to
this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
Third party collection of information
Our policy only addresses the use and disclosure of
information we collect from you. To the extent you disclose your information to
other parties or sites throughout the internet, different rules may apply to
their use or disclosure of the information you disclose to them. Accordingly,
we encourage you to read the terms and conditions and privacy policy of each
third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of
companies that we do not own or control, or to individuals whom we do not
employ or manage, including any of the third parties which we may disclose
information as set forth in this Privacy Policy.
How do we safeguard your information?
We take great care in implementing and maintaining the
security of the Site and your information. Although we take reasonable
steps to safeguard information, we cannot be responsible for the acts of those
who gain unauthorized access or abuse our Site, and we make no warranty,
express, implied or otherwise, that we will prevent such access.
Transfer of data outside the EEA
Please note that some data recipients may be located outside
the EEA. In such cases we will transfer your data only to such countries as
approved by the European Commission as providing adequate level of data
protection, or enter into legal agreements ensuring an adequate level of data
protection.
Advertisements
We may use a third-party advertising technology to
serve advertisements when you access the Site. This technology uses your
information with regards to your use of the Services to serve advertisements to
you (e.g., by placing third-party cookies on your web browser).
You may opt-out of many third-party ad networks, including
those operated by members of the Network Advertising Initiative
("NAI") and the Digital Advertising Alliance ("DAA"). For
more information about this practice by NAI and DAA members, and your choices
regarding having this information used by these companies, including how to
opt-out of third-party ad networks operated by NAI and DAA members, please
visit their respective websites: http://optout.networkadvertising.org/#!/
and http://optout.aboutads.info/#!/.
Marketing
We may use your Personal Information, such as your name,
email address, telephone number, etc. ourselves or by using our third party
subcontractors for the purpose of providing you with promotional materials,
concerning our services, which we believe may interest you.
Out of respect to your right to privacy we provide you
within such marketing materials with means to decline receiving further
marketing offers from us. If you unsubscribe we will remove your email address
or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from
receiving marketing emails from us, we may send you other types of important
e-mail communications without offering you the opportunity to opt out of
receiving them. These may include customer service announcements or
administrative notices.
Corporate transaction
We may share information in the event of a corporate
transaction (e.g. sale of a substantial part of our business, merger,
consolidation or asset sale). In the event of the above, the transferee or
acquiring company will assume the rights and obligations as described in this
Privacy Policy.
Minors
We understand the importance of protecting children’s
privacy, especially in an online environment. The Site is not designed for or
directed at children. Under no circumstances shall we allow use of our services
by minors without prior consent or authorization by a parent or legal guardian.
We do not knowingly collect Personal Information from minors. If a parent or
guardian becomes aware that his or her child has provided us with Personal
Information without their consent, he or she should contact us at: phoenixvapinghelp@gmail.com
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the
Privacy Policy; material changes will be effective immediately upon the display
of the revised Privacy policy. The last revision will be reflected in the
"Last modified" section. Your continued use of the Platform,
following the notification of such amendments on our website, constitutes your
acknowledgment and consent of such amendments to the Privacy Policy and your
agreement to be bound by the terms of such amendments.
How to contact us
If you have any general questions about the Site or the information
we collect about you and how we use it, you can contact us at: phoenixvapinghelp@gmail.com
Last Modified 28th April 2021